By Mark Chinsky
It is a common problem that seems to course through every consulting business. A consultant works on the client’s problem but implementing a new technology solution, only to discover that technology was only part of the original problem, and that it is personnel issues that are really at fault. When we rely too much on technology, it opens the doors for a whole slew of problems. Here is a closer look at some of the problems surrounding technology.
- It can’t make employees more efficient. Yes, the right technology can help make the work easier, but if an employee is truly falling behind or is just inefficient, all the technology in the world will not remedy the situation. The truth is that such employees are often inefficient due to either inexperience or laziness. The unwillingness to use new technology only heightens an already present problem. Adding new, faster technology will not fix the problem.
- It can’t improve communication. In some work places, there may be departments that do not communicate well with other departments. Using technology to find new ways to force these departments to communicate may fix the problem for a short period of time, but it is merely a bandage. While a new piece of technology may make it easier for these departments to communicate when it is necessary, it does not address the underlying problem. A better solution is sitting the departments down together and talking about the problem so that there can be a real solution.
- It won’t make up for a shortage of resources. Technology can make your workers more efficient, by supplying the necessary means to work better. However, if cannot make up for a limited number of staff. While the right technology can make the job of your current employees easier, if there simply aren’t enough people to handle the work load, technology won’t be able to fix everything.
- It can’t force employees to change. Technology is good for helping with change, not forcing it. Many business owners think that implementing new technology will result in big and better things. The truth is that if the wheels aren’t already in motion for a change, technology isn’t going to make change happen.
Technology is a good tool for improving businesses; however, there is only so much it can do. The success of using technology is to understand that it isn’t the whole solution. Rather, it is a merely part of a whole. The business and its employees must also be willing to work with that technology to achieve the desired goal.