Understanding what metrics to employ to measure performance in the service industry is critical to understanding both customer service levels and to increasing profitability.  Further, comparing one’s own organization to best-in-class companies through benchmarking gives the organization a set of objectives to work toward.

Aberdeen Research has published a Benchmarking and Profitability report that examines where these best-in-class service companies fall in terms of customerThis is a free report and can be downloaded following this link.


Have a great day.