Mark Brummel, a freelance consultant, has done a rather comprehensive review of the new Role Tailored Client (RTC) which is featured in NAV 2009.  This is the first rollout of a completely new User Interface (UI) and is fully functional, but still leaves some holes that should eventually be addressed by Microsoft.

To summarize Mark’s finding in a list, here they are:


  • The RTC is more intuitive to the end user.  Gone are cryptic workflows and odd placement of menu choices and buttons
  • The reporting technology is more modern and flexible.
  • Searching and navigating is more intuitive and in line with modern Windows Vista/7 applications. 
  • The 3 tier architecture makes the system easier to scale up to more users by adding more application servers over time.
  • Built in Workflow can walk users through complex procedures and deal with approvals and routings.
  • Web Services will make it easier for external applications to push and pull functionality alongside NAV.


  • The RTC is more sluggish than the ‘classic’ client.  As is typical with newer software, there is overhead associated with the ‘slick’ graphics and multi-layered presentations.  Faster desktop PC’s are in order for power users.  Do remember, any user can choose the classic or RTC client based on their own preferences and still access the same data.
  • Programming is definitely more difficult for the RTC.  There are limited debugging tools and a broader knowledge of programming specialties are required.
  • Having the possibility of two clients can mean alot of extra programming.

Summary, NAV 2009 and the Role Tailored Clients is a big leap forward for this flagship Microsoft Business Solutions.  Our clients in New Jersey, Pennsylvania, Connecticut, New York, Texas, California, Alabama and Tennessee all will appreciate the clean and modern approach and future path for Microsoft Dynamics NAV.  However, you should talk with your consultant to decide and if you will see true business productivity improvements in adopting the new RTC now or in a planned phase in the future.

The full article is HERE.


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