Our Microsoft Dynamics NAV (Navision) guru, Chris Young has prepared this excellent overview of the CRM functionality within Microsoft Dynamics NAV.

Chris reviews in detail during this 52 minute presentation, many areas including:

  • Contacts
  • Profiling
  • Duplicate Search and deduplication
  • Opportunity Management with pipeline analysis
  • Task Management
  • Segments and Campaigns
  • Coupons and Promotions
  • Dimensional (Dimensions) Analysis
  • Interaction Logging
  • Synchronization with Outlook
  • Fax & Email Blasts
  • Task Assignment
  • Interaction Logs