Clients First Business Solutions Wins Prestigious SAP Business One Customer Loyalty Award for the Fourth Time


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By Ryan Howe
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HOLMDEL, NJ — Clients First Business Solutions announces they have been selected by SAP as Maintenance Retention Partner of 2020.

On May 19, 2021, SAP released its 2020 SAP Business One and SAP Business ByDesign Partner Excellence Awards. Clients First Business Solutions took home the SAP Business One Maintenance Retention Partner for the fourth year.

“Being awarded for four years demonstrates exactly who we are,” says Jeff Warwick, Partner at Clients First. “We’ve managed to grow our business with new customer adds while at the same time supporting our existing clients through the last several years. Our clients rely on us, and they get what they need. I think it’s important to remember that that is the way everyone should do business. Clients, they are always first!”

By achieving the highest customer retention rate of any SAP Business One partner in North America, Clients First continued to live up to their name throughout 2020, even as the world underwent massive disruption and change due to the COVID-19 pandemic. This award recognizes excellence in customer success by awarding the partner with the highest percentage of annual maintenance renewals and reflects the Clients First priority to ensure their customers are successful, satisfied, and flourishing with their SAP Business one solution.

“We focus extensively on ensuring our clients thrive with Business One,” says Ryan Howe, Partner at Clients First. “We’re not just here to sell and implement a software solution, and I think this award helps exemplify that. We are committed to managing the change and coaching our clients through the adoption of new technology, and we are committed to helping plan for today and the future. Our focus is on scalability and ensuring that SAP Business One will support our clients’ needs now and grow with them over the long term. And we’re here to help them adjust as needed to meet changing business goals, even in times of economic uncertainty. Our goal is always to make sure the clients and their needs come before anything else, so I am very proud of our continued achievement. This award tells me that we not only say we want to put clients first — we actually do it, every time.”

With over 70 Certified SAP Business One solution partners in North America, ranking number one in client retention shows that businesses who choose to partner with Clients First for their SAP needs also decide to stay with the platform and with the partner. SAP recognizes this outstanding contribution to building healthy client relationships and acknowledges the ongoing efforts of its partner channel in helping them succeed as a market leader in enterprise application software.

About Clients First Business Solutions

Clients First provides tailored financial and ERP systems and services for growing companies so they can achieve enterprise-level results. With expert skills in ERP and data management, Clients First offers a flexible, proven methodology to deliver successful outcomes that realize our customers’ goals every time.

By offering a variety of business applications, Clients First helps organizations properly match solutions to their objectives, within their budget, and without pigeonholing requirements into a mismatched product or service. Clients First promises to always be clear and transparent; we never overpromise, and we never oversell. We don’t overcomplicate or compromise projects; we approach each in the simplest way to ensure both success and stability with every solution.

Our solutions allow our clients to grow their operations, improve efficiencies, identify market opportunities, and meet industry compliance requirements while running best-in-class software.

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Ryan Howe

Ryan Howe

Partner, Clients First Business Solutions New Jersey

Ryan Howe is a Certified Public Accountant turned SAP Business One consultant. Leading the SAP Business One practice at Clients First, Ryan has over 23 years’ experience in the financial management and ERP industry, specializing in business analysis, relationship building, and business process optimization. When he’s not helping customers leverage SAP Business One to meet their short and long-term needs, you can find him at any Michigan State sporting event with his family – go Spartans!