Service Industry Benchmarking Report

Understanding what metrics to employ to measure performance in the service industry is critical to understanding both customer service levels and to increasing profitability.  Further, comparing one’s own organization to best-in-class companies through benchmarking gives the organization a set of objectives to work toward. Aberdeen Research has published a Benchmarking and Profitability report that examines [...]

2009-07-27T15:03:15+00:00 July 27th, 2009|Industry Insights|Comments Off on Service Industry Benchmarking Report
>