The Clients First SAP Business One Help Desk offers world class support throughout the United States. At Clients First we know that all software systems have issues. Things happen, sometimes there software related other times there user related. Plus you have to always account for your general hardware errors. Sooner or later you may find yourself in an urgent situation requiring help in order to properly move forward with the system.
Any down time you have is money lost. The more time it takes getting your ERP system backup and running, the harder it is to catch up. Frustrations increase as your team feels helpless. Helpless until you realize you’ve got the Clients First SAP Business One Help Desk at your disposal.
After contacting us, via phone, web or email, our support experts can easily access your system via the internet and work with you to resolve your problem. If your problem can’t be resolved remotely, we’ll come to your office and troubleshoot form there. We are always committed to helping you stay up and running at all times, but on that occasion where something isn’t working right, we strive to limit your downtime to a bare minimum.
We also know, just as important as solving a problem, is having constant communication as to the status. You won’t call us for support only to be shuttled into a voice mail system. We maintain a well trained human dispatcher who can listen to your issue and knows the difference between a minor ‘how to’ problem and a real emergency so that you can get back up and running as quickly as possible.
Our help desk is staffed by numerous professionals SAP Business One Consultants who, unlike most software publishers, have extensive experience in the field as implementers and consultants. This means that often support calls aren’t because of some error message, but rather involve ‘how to’ issues or how to apply functionality to the software to your particular business requirement. Only an experienced consultant can properly give you the answer you are looking for.
In addition, the support personnel maintain the full set of product and implementation certifications that make us an SAP Gold Partner. An achievement only awarded to the top 2% of all SAP Partners and VAR’s.
Our support desk can also lean on our world class systems engineering team if the problem may stem from environmental issues such as Microsoft SQL Server, networks, servers, security or viruses and the like. Being able to handle the full solution and being ‘one throat to choke’ when something isn’t working is what makes Clients First Business Solutions stand out from the pack.
At Clients First, it’s our dedication to you, our client, that makes us different.