SAP Business One Support from Clients First is one of the most complete and comprehensive in the world. Our Support services include setup, simplified integration, customized programming, report writing, data file analysis, database repair, error message resolution, training and comprehensive consultation. We are accessible either onsite or remotely on a “pay-as-you go” hourly rate or you can lock in a fixed annual contract basis with no hidden fees.
Clients First Business Solutions has implemented daily, 12-hour help at our eight national locations for SAP Business One Services. We also understand that in extremely critical situations something more is needed, and so we also offer 24-hours-per-day, 7 days-per-week, 365 days-per-year emergency support. On our “pay-as-you-go” basis we offer prepaid support hours available for all SAP Business One services. Our yearly fixed fee contracts usually cover daily questions and issues affecting your system. Changing needs, based on new capabilities and functionalities, are quoted separately from our standard package.
Event-based support is also available and charged in increments of five, with each unique issue or question resolved as a single incident, regardless of the time spent rectifying the issue. Our SAP Business One Consulting team has over 10 years of experience and all our SAP Business One Certified.
Typically, we recommend our annual fixed-fee package in most cases, allowing your staff to contact us—at will—without worrying about extra fees. With the single rate fee structure, you may contact us whenever you feel the need to support your Business One solution under the terms of our yearly fee basis.
Because we handle financial information, and complex distribution requirements as well as manufacturing areas, our specialists have an outstanding mix of experience—from APICS manufacturing consultants to certified public accountants—and as such, we are highly confident in our ability to quickly grasp your requirements in today’s challenging business environment. Our consultants have logged in thousands of hours, and more than ten years of ERP experience.
Business One Support is just not about solving an immediate error message, but about carefully recognizing and anticipating system issues before the error message hits. It’s all about understanding your particular needs, your unique problems and taking a proactive approach in solving them—even finding alternatives that you, our valued customer, may not have considered.
Most Business One questions are very detailed, often requiring a simple one-on-one session with a qualified expert to help you “live” through our ”gotomeeting” and “webex” remote-control interface. Someone will be with you, side-by-side, to view what you’re viewing and assist you in “real time.”
Clients First support has had years of experience in all business processes and developments. Our team also supports third-party enhancements including EDI, shipping automation (e-ship), and inventory replenishment tools.
Take a couple of minutes to complete our form and we’ll get right back to you, or use our real-time instant chat. We’ll prove to you how quickly you’ll receive ongoing SAP Business One Support.