One of the nice features in Epicor is its built in integration with email. This feature is embedded in many Epicor screens. The following example is Sales Orders entry and a customer contact. By right-clicking on a contact name and choosing “Email”, you can email the contact.
Of course the contact must have an email address.
If the Email option is grayed out the check the following:
· Verify all Email and SMTP fields are entered in
System Management > Company Maintenance > Company> System tab > General Setting tab
· Verify the user account has a valid email address. This is found in the following: System Management > Security Management > User Security> Detail tab > Email field