Clients First Business Solutions is an Epicor Gold Authorized Implementation Partner and is staffed by 100% Epicor Certified team members for Epicor ERP.
Why being an Epicor ERP Authorized Partner and Certified Consultant is important to you?
There are people and firms claiming to be Epicor consultants throughout the interwebs. In many cases, they may be someone who had experience implementing Epicor (who knows what version) at an employer or client. But it doesn’t make them Certified and Authorized.
Certified by Epicor means a consultant has spent literally hundreds, if not thousands of hours over years of time becoming intimately familiar with the inner workings of Epicor ERP and how to properly implement it to ensure satisfied clients. It’s a massive investment in money and time an Authorized Partner, like Clients First must make on an annual basis to ensure that it is equipped to deliver the highest quality of services at the lowest possible cost.
By making that investment, Epicor rewards an Authorized Partner, like Clients First, with substantial and exclusive resources. Among these include:
- Exclusive access to new versions of the software to become trained, experience and certified on it before it is released to the public
- Extensive interactive meetings, both in person and virtual with Epicor executives to ensure both parties understand what is needed to maximize customer satisfaction
- Direct access to Epicor ERP documentation, source code and training in order to ensure we can support our clients. A partner who isn’t authorized cannot access this information. Unauthorized partners who have done so, have faced serious legal challenges and have put their clients at risk.
- A significant voice and influence in determining what new features and functionality make it into the product in the future. When our clients ask us for a capability, we can help ensure your voice is heard loud and clear for future releases.
- Priority access to Epicor Technical Support. When we need assistance we can escalate calls rapidly and have the relationships with the ‘experts’ that can get things done.
- We are a founding member of the Epicor Partner Council and run the collaboration website. This gives us instant access to hundreds of specialists to help recommend solutions to unique requirements and problems. Often the results of this collaboration are received much faster and are much more useful on a practical basis than Epicor’s own technical support.
- We are first in line to be chosen to work with Epicor Direct Sales and Service teams to help with demonstrating and implementing the solution for Epicor’s own direct clients.
- We provide industry leading video training and demonstration resources for our clients and others at EpicorDemo.com
The Best Part of being an Authorized Partner is being able to Help you, our Client.
While we are partners with Epicor, our strongest partnership is with our Clients. Hence where the origin of the name Clients First comes from. Of course we know the details of the Epicor ERP software, but just as important we become a trusted business adviser to your company and get to know the daily works of how you do business.
Whether you select us to initially implement Epicor ERP or to complete an upgrade to the latest release, we give you extensive time with our team. We use dedicated project managers to ensure our budgets are delivered on-time, on-budget, and with the expected functionality promised. We ensure that everyone from your executives to your production floor are comfortable with the new solution and sees our team members as an extension of your organization.
When your system is securely hosted by us in the Microsoft Cloud or is protected by our EverSafe Disaster Recovery & Failover solution, you’ll know that we can keep your Epicor ERP system up and running 24×7 with no down time.
The comfort you get from using an Authorized Epicor ERP partner like Clients First Business solutions staffed by Epicor 100% certified experts can allow you to sleep knowing your business is in good hands. Our existing clients feel this way and ask us to speak with them if you would like.
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