Epicor ERP 9 and Epicor ERP 10 (Formally Vantage and Vista) offer a unique module called “Embedded Education”. We have found many customers are confused by what it is and why they might want it.
Out of the box, Epicor includes one of the most robust online Help systems available. It includes native English well written field by field level instructions for the vast majority of the screens in the application. In many areas it includes illustrations and real life examples and is fully searchable.
In addition, Epicor includes Robust User manuals. They can even be purchased in full color printed form which is a rarity in Enterprise software nowadays.
Like most publishers, Epicor also offers classroom style training classes. Usually held at their corporate offices in California or Minneapolis. These classes include a complete training guide, access to the software with a training database installed and an instructor. Epicor also offers some classes via both live web instructors as well as completely recorded videos.
Clients First also offers an extensive library of Epicor 9 and Epicor 10 demonstration and training videos at no charge at www.erp-demos.net.
However, one unique module available is called Epicor Embedded Education. This is the complete library of the same training materials used in the classroom but available to all licensed users of your Epicor installation. They can be brought up within the Help Tile in Epicor 10 and by clicking on the ‘Graduating Student’ icon on the launcher toolbar in Epicor 9. This training goes much more into the full lifecycle process of a function such as how to process RMA’s, versus the built in help which describes field by field the individual screens.
Embedded education provides you with HTML based interactive training manuals. The important difference is the manuals are built around the Epicor Education company that should have been installed with your software. This means you can go through the lessons and examples using the Education Company (Training database) and you can play with modules that may not be fully configured in your live system and make entries that won’t accidentally post live data into your system. In addition, when it refers to an actual menu or function in the system, the hyperlinks will open up that function in your training company.
It’s an ideal solution if you are a growing company or have a lot of turnover because rather than paying for live training every time you move or add an employee you can simply assign them to go through the built in lessons. Many even include ‘quizzes’ to help ensure the user is absorbing the knowledge.
We hope you find this valuable!